SDS Software Development Nepal Pvt. Ltd. is the registered name of the healthcare workflow automation company Smart Data Solutions (SDS), which is headquartered in Minnesota, USA.
For more than 22 years, SDS has been handling 450 million healthcare claims transactions yearly.
Our expertise lies on offering EDI solutions and front-end medical claims processing services to US healthcare payers and networks in order to expedite and streamline operations.
One of the main advantages of working with Smart Data Solutions is their specialized approach to data capture and automation. They take a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Additionally, they have heavily invested in EDI interoperability, with clearinghouse capabilities that enable them to pivot.
Perform other duties. Smart Data Solutions is a technology vendor with 22 years of experience in the healthcare industry, having extracted data from front-office mailroom operations through intelligence and automation. Today, the company is focusing its open-source automation and AI engines on the entire healthcare operations value chain, moving away from its front office focus.
With over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans, and TPAs, Smart Data Solutions' global headquarters are located just outside of St. Paul, Minnesota. The company uses dedicated onshore and offshore resources as part of its service delivery model, and it handles over 2 billion transactions of various types annually with a customer retention rate of over 98%. Going forward, SDS plans to make meaningful investments in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.
To further speed expansion and product innovation, SDS has teamed with the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) enterprises, and Parthenon Capital Partners, a preeminent growth-oriented investment firm.
Smart Data SolutionInformation / Computer / Technology
Support Engineer
Basic Job Information
| Job Category | : | IT & Telecommunication |
| Job Level | : | Entry Level |
| No. of Vacancy/s | : | [ 2 ] |
| Employment Type | : | Full Time |
| Job Location | : | Nepalremote |
| Offered Salary | : | Negotiable |
| Apply Before(Deadline) | : | Dec-11-2023 |
Job Specification
| Education Level | : | Under Graduate (Bachelor) |
| Experience Required | : | More than or equal to 1 year |
| Professional Skill Required | : | Professionalism Verbal Communication Written Communication Proficiency With Core Java |
Job Description
The Smart Data Solutions (SDS) company is a strategic partner that leverages data and intelligent automation to digitally transform operations and deliver outcomes for clients, which lowers costs, streamlines workflows, and enhances the overall customer experience. Looking ahead, Smart Data Solutions has ambitious growth plans for the next few years and is currently looking for a Support Engineer to join our growing team. Leading the way in healthcare process automation and interoperability technology is SDS.
What you’ll be doing?
Analysis & Resolution
- Maintain client accounts to make sure things are going according to plan and spot any issues.
- comprehends and abides by the technological mechanisms and workflow of Smart Data Solutions (SDS).
- Recognize and adhere to all allocated customer workflows, which include import and export procedures.
- Analyze issues, interpret business procedures for clients, and provide programmatic fixes.
- Utilize your commercial and analytical skills to solve customer-specified issues while abiding by SDS coding guidelines.
Communication
- Emails clients with information regarding SDS workflows.
- Notifies the client of any serious production problems that could have an impact on the production process of a customer.
- Informs the manager, COO, or team head of any important client-related production concerns.
- Respects the polite and formal written communication requirements of SDS.
- A rating that is consistently high on customer satisfaction surveys
- Responds promptly to all tickets assigned in compliance with SDS guidelines.
- Determines high priority tickets and elevates them to provide clients with the necessary support.
- Carries out additional relevant tasks as given.
Project Development
- Aid in the acquisition and retention of both new and current clientele
- Plans for testing, updating documents, and technical production monitoring
- Draft workflow process descriptions and diagrams for clients and internal use
Work Patterns
- Complete responsibilities given to you effectively and efficiently.
- Operates without supervision and on their own
- Uses the team's other developers' experience on particular modules
- Keeps track of and bills all relevant support hours.
- Carries out additional relevant tasks as given.
What we’re looking for?
Required skills:
- Proficiency with Java, Unix-like, and Windows operating systems;
- Familiarity with relational databases;
- Aptitude in math; organization;
- Professionalism;
- Reading;
- Time management;
- Oral and written communication
Requirements:
- Technical degree, two or four years (or equivalent)
- 1 to 2 years of comparable experience
- Familiarity with the technology mentioned in the preceding section
Why this is the company for you?
Top Benefits & Perks:
- An unique company culture that prioritizes justice, humility, and teamwork! We work hard for our customers and enjoy ourselves while doing it!
- An environment that prioritizes growth and professional development
- generous benefits, such as contributions to the Social Security Fund and medical and accident insurance.
- Work-life balance with a five-day workweek and vacation time in accordance with Nepal's labor laws
- Possibility of working remotely
Who is Smart Data Solutions?
A major advantage of working with Smart Data Solutions is their specialized approach to data capture and automation. They take a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. They have also heavily invested in EDI interoperability, with clearinghouse capabilities that enable them to pivot. Today, Smart Data Solutions is expanding beyond its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. A technology provider with 22 years of experience in the healthcare industry, Smart Data Solutions uses automation and intelligence to gather data from front office mailroom operations.
With over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans, and TPAs, Smart Data Solutions' global headquarters are located just outside of St. Paul, Minnesota. The company uses dedicated onshore and offshore resources as part of its service delivery model, and it handles over 2 billion transactions of various types annually with a customer retention rate of over 98%. Going forward, SDS plans to make meaningful investments in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client outcomes.
To further speed expansion and product innovation, SDS has teamed with the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) enterprises, and Parthenon Capital Partners, a preeminent growth-oriented investment firm.
The combination of SDS's and JMS's tech-enabled solutions will bring greater operational efficiency through automation to various markets across the healthcare industry. In Q3 of 2022, Smart Data Solutions acquired JMS and Associates. By offering a wider range of products, we can expand the scope of our solutions to solve more business challenges for our clients and across the industry.
Smart Data Solutions is an equal-opportunity employer
Without regard to factors such as race, color, sex, sexual orientation, gender identity, religion, national origin, handicap, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status, all qualified applicants will be given consideration for employment.
Work Shift: 7:45 PM - 3:45 AM
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